FAQ For sellers
Do these prices auto update with the market?
Yes.
How do the grades work?
Are there any shipping costs?
Nope, zero. We will supply you with a prepaid shipping label. No payment required if you use this option.
Self Ship Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.
You will have the option to generate a free shipping label during your quote process online. There is no charge for this. Or you can schedule an appointment to meet us at our office located in Roswell, GA.
Where can I get a Postage Paid label?
Please select your model and complete the sales order, you will then have a shipping label generated for you.
What types of devices do you buy?
We purchase all kinds of things. If you cant find something on our lists please contact us and we will see if we can get a quote for you.
How long do I have to send my Device(s) ?
Please send your device(s) within 3 days of your online order. Orders over 3 days will Expire. We can only guarantee price if the device is shipped within 3 days of the label being generated. Expired order will need to be resubmitted
Simply login to My Account in the top corner and Add New Order. There is no need to re-input your details.
I sent my product, has it arrived?
We are automated! Our system will send you an email notification when your device(s) have arrived. When using our service, it should take approximately 1-3 working days to be delivered to us. With remote regional areas shipments can take additional time.
How do I send more than 5 or more devices?
Please complete the online Bulk Order request to contact us.
Can I send my devices from outside USA?
No. We do not accept devices from outside the USA at this time.
When can I expect Payment?
Your payment is processed within 24-48hrs from the date we test and confirm your devices. You will be notified by email, at each stage of the process from start to end. You will be receiving 3 emails from start to finish. Alternatively you are also able to get updates and payment status anytime by logging into your account
online.For instant payment, please schedule an appointment to meet us at our office.
I have received an email confirmation that payment has been sent to me, but have not received any funds?
If you have not received your payment within 3 days please contact us ASAP!
How do Log into my account?
Please click on the My Account at the top of our Home page. You will be prompted to enter your email address and Password.
Can I change my contact details?
Please click on the "My Account" at the top of our Home page.
I've forgotten my password, how can I retrieve it?
If you forget your password, please click on My Account at the top of our home page. Enter the e-mail address associated with your account, then click Submit.
You will get an almost instant email sent with a link to reset your password.
Can I view the status of my order?
Yes,Simply click on My Account at the top tool bar of our website and log in to view your status.
I have not received an email notification.
Please check your spam or junk folders first. If that does not work you can do a quick search for "Re-Cell World LLC" and it should come up for you. If it is not there please utilize the contact us page link in the footer.
Are my personal details secured?
In regards to your device we encourage you to reset it before shipping/arriving. We will also do a device wipe when checking in and preparing our quote. In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not release this information to any third parties. For further information about how this information is managed please visit our privacy policy.
How do I find out what model my device Ois?
Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off, or Go to settings icon on your device, and scroll down to About.
What if my device is not on the website? O
We have dedicated staff that work on updating our product range. We are sorry to say that if it is not on our list we cannot offer money for your device at this time.
How do I find my IMEI or Serial number?
Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack. OR For Smartphones the IMEI number found by going to the Telephone Keypad.
- Press*#06# on your keypad.
- Press 'Call' or 'Send" as if making a call.
- Your IMEI number will be retrieved and displayed on your screen.
What if the phone or device is stolen?
We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
we will not process payment or any compensation for the device (s).
What if the condition of my device differs o from what I have stated?
3 Day Phone Back Promise: If your device fails our testing (differs from what you have stated), we will contact you by email. You will be given the option to accept the adjusted price, or have your device(s) returned. There is no fee for the return of your products). If we haven't heard from you after 3 days, we will continue to process the device at our tested price.
Apple | Turn Off iCloud with Apple devices
A: www.iCloud.com website.
*Log into www.icloud.com with your Apple ID and
* Password
* Select this device from "All Devices" drop down and select your device
* Device pop up box will appear.
*Click "Remove from Account"
* confirm by clicking "Remove"
B: From another Apple device with same Apple ID (iOS 10.3 or later)
*Tap Settings>[your name], then scroll down.
* Tap any device name to view that device's information
*Scroll down and Tap [ Remove from Account]
Android I Turn off/Remove Google Account e.
Here is the way to turn off Reactivation Lock from
Google's website.
* Log into https://myaccount.google.com with your
- Google email address and password.
**Under Sign In & Security >* On left of screen - click on "Device Activity And Notifications".
*On the right of the screen click "Recent security events" and click on "REVIEW DEVICES
*You will now see all devices linked to your Google account.
*Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.
How to look up model of Apple iPhone or o iPad?
Locate the imel or serial number of your device and go to this great website unlocker.net
I sent my memory card or SIM card with € my phone. Can have it returned?
Yes, As long as you inform us before we process your device (S).
Simply contact our Customer Support Team.
Will my device(s) be data erased?
Yes, All devices are wiped upon delivery as part of our checkin process.
However, we do advise you to clear all data and settings by doing a factory reset in the settings of your device before shipping it to us.
Will my device(s) be data erased?
Yes, All devices are wiped upon delivery as part of our checkin process. However, we do advise you to clear all data and settings by doing a factory reset in the settings of your device before shipping it to us.